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Frequently Asked Questions

Customers

Shipping

  How do I know that my order has been confirmed?

Once your order is placed, you will receive an email with your order details. In case you don't receive an email within 24 hours of placing the order, email us at orders@redesyn.com or call us at +91-8879156171.

  When will I receive my order?

Normally, we ship out all orders in 8-10 days. The final delivery time depends on your location and availability of the product style you order. In case of accidents, natural disasters, and other such circumstances, this may get affected.

  Will I have to pay anything extra for delivery?

A shipping charge of Rs. 50 will be levied on all domestic orders. For international orders, please contact us at orders@redesyn.com.

  How can I track my order?

An email will be sent to you after your order is dispatched. This contains the details of the delivery service, tracking ID and a link where you can check the status of your order. If you don't receive any emails, please get in touch us with at orders@redesyn.com .

  Do you have a COD option?

Yes, we do have a COD option available.

  Is it safe to use credit/debit card while shopping on Redesyn?

Yes! Your transaction will be done through a secure payment gateway. And we solemnly swear we don't disclose your confidential information to any third party.

  What about bulk orders?

We love you so much for this! To know everything about bulk orders, please contact us at orders@redesyn.com or +91-8879156171.

  Can I have my order gift-wrapped?

Yes! This option is available on most Redesyn products and you will see this option during checkout. Although we understand you wouldn't want an invoice along with the gift, government regulations don't permit us to send an order without an invoice.

Wallet

  How to use Redesyn wallet?

  1. Maximum wallet amount that can be used in one purchase is Rs. 200 or 25% of order value whichever is higher
  2. While making a payment after selecting products in your cart, we have by default selected ‘Pay by Redesyn Wallet’ option as your payment gateway.
  3. In case you choose to pay by some other payment method, deselect the ‘Pay by Redesyn Wallet’ option on the payment page.
  4. In case the total amount exceeds Redesyn Wallet balance, you can pay the remaining amount using any other payment option.


  When Is there an expiry date for the cashback in Redesyn Wallet?

Yes, the cashback received in the Redesyn wallet expires on the 30th day after the cashback has been issued in the wallet.

  How can I sign up for Redesyn Wallet?

Every registered user automatically has a Redesyn Wallet account. There is no separate sign up for the Wallet. In case you are not a registered Redesyn user, please register and start using Redesyn Wallet.

  When will I receive the cashback?

You will receive the cashback in your Redesyn Wallet five days after the previous order has been accepted by you.

  How can I put money in my Redesyn Wallet?

When you cancel or return a product the refund money is transferred to the Redesyn Wallet to provide convenience for your next purchase. Directly transferring money to Redesyn Wallet account is not permitted.

   There is not enough money in My Redesyn Wallet for making a purchase. What do I do?

You can pay for your order either fully or partially by Redesyn Wallet. Any amount left after using Redesyn Wallet can be paid using other payment options like Credit Card, Debit Card, Net Banking etc.

  Can I transfer the balance in my Redesyn Wallet to another user?

The balance in your Redesyn Wallet cannot be transferred to any other user/The Redesyn Wallet balance in non-transferable.

  Can I en-cash the balance in my Redesyn Wallet?

No, You cannot en-cash the Redesyn Wallet balance.

  Can I delete my Redesyn wallet?

No, you cannot delete your Redesyn Wallet. However you can choose not to pay by your Redesyn Wallet.

Returns

  How do I cancel an order?

If you change your mind or decide to cancel an order, you can do so within 24 hours of placing the order or up until the order is in “under printing” status.

You can do so by sending us an email on orders@redesyn.com with your Order ID in the subject line of the email followed by request. Ex: “SFPLY1920991-Cancellation request” with the reason for your cancellation in the body of the mail.

As each product is made-to-order and handcrafted for every customer, We recommend not cancelling the order if a product is already in “under stitching” or any other status.

If your reason for cancellation is delivery time or change of address or you have a request related to delivery time or any other modification that will prevent the cancellation, please reach out to us on the mail and our team will try to fulfil the request at no or nominal charge.

In case of refund due to cancellation, the due amount will be refunded to your account/wallet within 7-10 business days.

  What is the Return/ Exchange Policy?

I didn’t like the quality of the material when I received it:

We do NOT use 100% cotton fabric. Here’s Why? :-

Manufacturing, dyeing and printing of a single 100% cotton t-shirt requires 3000 litres of water and absorbs 3x more water based ink in printing process.

Redesyn uses dye sublimation technique for all its products. Dye-sublimation is the most environmentally friendly, sustainable process possible in garment printing and production. It produces ZERO waste! Because the process involves turning a solid directly to a gas, there is no water needed for dyeing.

Synthetic materials such as polyester use less energy. They can be washed in cooler temperatures and need less ironing. Most garments also don't need to be tumbled dry (which requires huge amounts of energy) and are better hang dried.

A mix of cotton and polyester fabric increases the life of a garment and reduces the amount of water wastage in its upkeep thereby reducing the carbon footprint associated with a 100% cotton dyed fabric as opposed to a poly cotton garment.

As already mentioned on the product page, the material of the products is NOT 100% cotton as sublimation printing can only be done on a blend of polyester and cotton fabric for best design results. As the products are shipped to the customer right after ironing and printing, there will be a hardness in the hand feel of the fabric due to application of heat regardless of its material being cotton or polyester. Upon a single wash, the fabric regains its original texture for breathability and softness.

As all products are made on-demand to support the artist community, all returned products are donated to an NGO or via Robin Hood drives held by Redesyn.

If you’re still dissatisfied with the material, we recommend donating the products in your community. We will refund the value of product in your Redesyn wallet which you can use in parts for any other product on the website.

In case of request for cash refund in bank account/wallet, a cancellation fee of 20% of product value will be charged and the due amount will be refunded to your account within 7-10 business days.

You can do so by sending us an email on orders@redesyn.com with your Order ID in the subject line of the email followed by request. Ex: “SFPLY19209919-MATERIAL ISSUE” with the description of your issue in the body of the mail.

Case 1) The product didn’t fit me:
If you ordered the product based on the size chart shown on the website product page and the product is still too tight/loose for your fit, the product will be exchanged by a larger/smaller size as per request with reference to the size chart at no additional cost.
The delivered product will be picked up and no courier charges will be applicable for pickup or replacement.
If you’re unsure of the fit and want a replacement in a customised size, we recommend you fill our “Measurement form” while placing request for replacement. Custom size replacement are chargeable depending on the workmanship required in the replacement. Charges for custom size replacement do not exceed more than 20% of product value upto size 3XL.
You can do so by sending us an email on orders@redesyn.com with your Order ID in the subject line of the email followed by request. Ex: “SFPLY19209919-FITTING ISSUE” with the description of your issue in the body of the mail. We recommend attaching an image for our design and tailoring team to better understand your requirement.
Any images you share are treated confidentially with your privacy in mind and are not shared with anyone outside the authority of the person entrusted to reply to the mail.
If you’re a female and concerned about description of your issue, you can request a reply from one of our female representatives who will personally handle your request.
CASE 2) There is a defect in the product I have received:
If there is a manufacturing defect in your product such as (blur print/stain, broken stitch, complete mismatch of product from image, torn fabric, broken zipper, loose elastic, visible stitching), your product will be replaced with a new product at no additional cost.
The delivered product will be picked up and no courier charges will be applicable for pickup or replacement.
You can do so by sending us an email on orders@redesyn.com with your Order ID in the subject line of the email followed by request. Ex: “SFPLY19209919-FITTING ISSUE” with the image of the defect in the product attached in the body of the mail.
CASE 3) My product looks different from what I see on the website:
Print on demand products generally vary by 5% in their visual appeal or colour as compared to the image on website due to studio lighting in photoshop and graphic render of design on products. In actual execution, the placement of design may slightly vary as compared to the image on a website.
If you think your product looks too different and want a replacement please send us an email on orders@redesyn.com with your Order ID in the subject line of the email followed by request. Ex: “SFPLY19209919-PRODUCT MISMATCH” with the image of the defect in the product attached in the body of the mail.
CASE 4) I don’t like the product/ I don’t like the design and want to replace it with another design
Unless there is a manufacturing defect or quality issue with the product, it’s against our policy to return/refund until the products have been received to verify the same.
As the products are made to order, especially for every customer we recommend that choice of design be made while placing the order. A lot of effort goes behind creating a product on-demand basis unlike major marketplaces and hence return on ”dislike of design" after receiving a product without defect will only lead us to donate the products for recycling.

  What is the Refund Policy & timeline?

We don’t accept refunds in the cases mentioned above.
In case of refund due to cancellation before “under printing” status, the due amount will be refunded to your account/wallet within 7-10 business days automatically.
If you’re extremely dissatisfied with the material, we recommend donating the products in your community. We will refund the value of product in your Redesyn wallet which you can use in parts for purchasing any other product on the website.
In case of request for cash refund in bank account/wallet, a cancellation fee of 20% of product value will be charged and the due amount will be refunded to your account within 7-10 business days, as the product has only been produced for you.
Any kind of refund takes 10-12 business days in reversal of the payment through the same route it came from, via bank. We request you to keep patience with us while it is processed.
You can reach out to:- orders@redesyn.com OR Whatsapp: 8879156171 for any further queries.

  Do you arrange for reverse pickups?

The reverse pickup option is available only in a selected set of pincodes. To know whether your pin code has this option, you can check with our help desk. In case it isn't, you will have to mail the items back. In majority of the cases, we pick back the products via our courier partners in 5-7 business days.

  Where do I mail the products?

In case we’re unavailable to pick back the products,
drop in an e-mail on orders@redesyn.com & we’ll get back to you with the address details.

  When will I receive a replacement?

Your replacement will be shipped once the original items reach us, subject to the following conditions:
  • The product is unused, unwashed, and unsoiled.
  • The defects stated are visible in the product/products.
  • We don't accept any products that do not meet these conditions. No reimbursement will be given in such a case.
We don't accept any products that do not meet these conditions. No reimbursement will be given in such a case.
The exchanged order will be re-made & delivered in 7-10 business days, depending upon the category of product purchased

  Can I exchange it with a different product?

No. As all products have been created online by independent artists, exchanging it with another artist’s design is not possible. We can exchange in the same design for size, once the exchange policy is verified and agreed to. You can exchange your order by mailing us within 3 days of receiving the package. This often comes with an additional cost if the measurements are custom. Information can be shared on orders@redesyn.com for a confirmation.

  How/Where can I place a customised order and What is the cost involved in it?

We offer customisations on every design and it comes with a cost, which is subject to category being purchased. You can get in touch with us on orders@redesyn.com with your requirements and we’ll get back to you with the costs involved.
We accept design & measurement customisations, both. Once we have closed on the design & the cost, you can place the order normally and mail us the order id on the same email trail for confirmation. We’ll take care of the rest!

  Any other queries

For any other queries, you may contact us on WhatsApp. (8879156171)
Please not we reply within 24-48 hours and any queries additional to the above mentioned details would be answered with this page’s link.
P.S.:- We don’t have any calling numbers. Any post-order enquiries on social platforms (Facebook, Instagram, Twitter etc.) will not be entertained as they are our marketing platforms. We request you to connect with us on Whatsapp & Gmail and keep some patience till we revert to your query. :)
Happy Shopping!

Designers

Common Questions

  When will I receive my commission?

Designer commission will be transferred every first week of any given month, calculated against the "delivered orders + 10 days" till the 15th of last month.
It will be transferred only if the amount exceeds INr 1000.
Full amount will not be cleared till all orders are delivered and there are no complaints.
If the commissions are delayed, they are either because of some technical error OR due to non existing bank details in your ReDesyn profile.

  How do I create a Redesyn profile?

It's as easy as signing up. All you have to do is fill in a few details and you will be set to show your artwork to the world.

  How do I create merchandise on Redesyn?

We have designed a user friendly tool that will make creating merchandise easier. All you have to do is upload your artwork in the required resolution (*) onto a product template, position it, and set your margin price. Yes, you can create several products with the same design!

  Are there any restrictions on the kind of content I upload?

We love artistic freedom as much as you do, but we strictly prohibit any kind of hateful content, pornography, or insensitive and discriminatory content. We have the right to make the final decision on what kind of content is published on the website.

  How does the pricing model work?

Once you are done designing your product, we set a base price for manufacturing it. You simply have to decide your profit margins in terms of percentage of the base price. This is the amount you earn with every sale of the product.

  When and how do I get paid?

You get paid through NEFT account transfer. For information on security, please read our Privacy Policy.

  Who takes care of the production and shipping of the products?

We do. Once you have uploaded your work and set your price, we at Redesyn look after everything.

  Will I be charged to sell my artwork on Redesyn?

No! At Redesyn, we don't charge artists to sell their creations as we want everyone to experience the kind of art you are creating.

  Who owns the copyright of the work I have uploaded on Redesyn?

You do! You have the complete ownership over your art, we simply have the license to market, sell, manufacture, and ship it under the Redesyn name. We do not claim any ownership of it. To know more, please read our Terms and Conditions.