Frequently Asked Questions
Customers
Shipping
How do I know that my order has been confirmed?
Once your order is placed, you will receive an email with your order details. In case you don't receive an email within 24 hours of placing the order, email us at orders@redesyn.com or call us at +91-9594818160.
Normally, we ship out all orders in 8-10 days. The final delivery time depends on your location and availability of the product style you order. In case of accidents, natural disasters, and other such circumstances, this may get affected.
A shipping charge of Rs. 50 will be levied on all domestic orders. For international orders, please contact us at orders@redesyn.com.
An email will be sent to you after your order is dispatched. This contains the details of the delivery service, tracking ID and a link where you can check the status of your order. If you don't receive any emails, please get in touch us with at orders@redesyn.com .
Yes, we do have a COD option available.
Yes! Your transaction will be done through a secure payment gateway. And we solemnly swear we don't disclose your confidential information to any third party.
We love you so much for this! To know everything about bulk orders, please contact us at orders@redesyn.com or +91-9594818160.
Yes! This option is available on most Redesyn products and you will see this option during checkout. Although we understand you wouldn't want an invoice along with the gift, government regulations don't permit us to send an order without an invoice.
Wallet
How to use Redesyn wallet?- While making a payment after selecting products in your cart, we have by default selected ‘Pay by Redesyn Wallet’ option as your payment gateway.
- In case you choose to pay by some other payment method, deselect the ‘Pay by Redesyn Wallet’ option on the payment page.
- In case the total amount exceeds Redesyn Wallet balance, you can pay the remaining amount using any other payment option.
Yes, the cashback received in the Redesyn wallet expires on the 30th day after the cashback has been issued in the wallet.
Every registered user automatically has a Redesyn Wallet account. There is no separate sign up for the Wallet. In case you are not a registered Redesyn user, please register and start using Redesyn Wallet.
You will receive the cashback in your Redesyn Wallet five days after the previous order has been accepted by you.
When you cancel or return a product the refund money is transferred to the Redesyn Wallet to provide convenience for your next purchase. Directly transferring money to Redesyn Wallet account is not permitted.
You can pay for your order either fully or partially by Redesyn Wallet. Any amount left after using Redesyn Wallet can be paid using other payment options like Credit Card, Debit Card, Net Banking etc.
The balance in your Redesyn Wallet cannot be transferred to any other user/The Redesyn Wallet balance in non-transferable.
No, You cannot en-cash the Redesyn Wallet balance.
No, you cannot delete your Redesyn Wallet. However you can choose not to pay by your Redesyn Wallet.
Returns
How do I cancel an order?
You can cancel any order that has not been shipped yet. For cancellations, you can reach us at (email) or (number). In case your order has been dispatched, the return policy mentioned below is applicable.
We only accept exchanges/replacements and no direct refunds. We accept exchanges (depending on product availability) up to 20 days from the dispatch date to the customer. The product you wish to return/exchange needs to be in the original packaging and a similar unused condition as received.
If you wish to return a product, please contact us at orders@redesyn.com or +91-9594818160.
If you wish to return a product, please contact us at orders@redesyn.com or +91-9594818160.
Most of our products can be returned, but they will be accepted only in case of any damages or defects. In order to replace the product, you will need to inform our customer care within 48 hours of delivery of the product.
Please reach us at order@redesyn.com to initiate a return. Please make sure you mention the following information in the mail:
- Order number
- Registered email id
- Product name
- Pick-up address and pincode
The reverse pickup option is available only in a selected set of pincodes. To know whether your pincode has this option, you can check with our help desk. In case it isn't, you will have to mail the items back.
Please send them to the below address:
orders@redesyn.com
Do not forget to mention your order number and contact number.
orders@redesyn.com
Do not forget to mention your order number and contact number.
Your replacement will be shipped once the original items reach us, subject to the following conditions:
- The product should be unused, unwashed, and unsoiled.
- It should have the original tags in place.
In case the replacement product is out of stock, you will receive a full refund amount in your account.
Yes! You can exchange your order within 20 days and receive a replacement of the same product or a different product of the same value. If the replacement product value exceeds the value of your previous purchase, the difference will have to be paid in advance.
For any other queries, you may
contact us
here
Designers
Common Questions
How do I create a Redesyn profile?
It's as easy as signing up. All you have to do is fill in a few details and you will be set to show your artwork to the world.
We have designed a user friendly tool that will make creating merchandise easier. All you have to do is upload your artwork in the required resolution (*) onto a product template, position it, and set your margin price. Yes, you can create several products with the same design!
We love artistic freedom as much as you do, but we strictly prohibit any kind of hateful content, pornography, or insensitive and discriminatory content. We have the right to make the final decision on what kind of content is published on the website.
Once you are done designing your product, we set a base price for manufacturing it. You simply have to decide your profit margins in terms of percentage of the base price. This is the amount you earn with every sale of the product.
You get paid through NEFT account transfer. For information on security, please read our Privacy Policy.
We do. Once you have uploaded your work and set your price, we at Redesyn look after everything.
No! At Redesyn, we don't charge artists to sell their creations as we want everyone to experience the kind of art you are creating.
You do! You have the complete ownership over your art, we simply have the license to market, sell, manufacture, and ship it under the Redesyn name. We do not claim any ownership of it. To know more, please read our Terms and Conditions.
