RETURN POLICY

A. WHAT IS THE RETURN PROCESS?

1. You can return your product within 5 days after an order has been delivered. Any requests raised after this can be rejected.

2. Keeping hygiene in context, we may refuse returns where it's obvious that the item has been worn, washed or soiled.

Defective products need not be sent back to us, unless confirmed by our team. 

If you have received a defective product, kindly raise an escalation HERE.

3. You cannot exchange or return products from sale campaigns. Example: 30-50% off.

4. A reverse pick-up will be arranged, post it's delivery back to us & review, refund process will begin.

 

B. ELIGIBILITY FOR REFUND

1. Wrong product received

2. Damaged product received

3. Printing defect on garment

 

Return Window: 5 days from the date of delivery. Any requests raised after this can be rejected.

 

 

C. GUIDELINES FOR RETURN

 

Exchange or Return & Refund Guidelines.pdf

 

 

D. REFUND PROCESS

Any refund generally takes around 5-7 business days after the return process is completed.

Prepaid Orders: Original Payment Method or Bank Transfer

COD Orders: Wallet or Coupon.

(NOTE: Only product amount will be refunded, not the tax, discount-given & shipping).

 

E. HOW TO CREATE A RETURN REQUEST?

You can create a return request for your order HERE.

Get in touch with us if you have any queries: orders@indiemasala.com

 

F. WHEN WILL MY TO-BE-RETURNED PRODUCT BE PICKED BACK?

As your return request is approved, a reverse pick-up will be booked from your delivery address & you'll also receive notifications. The order will be picked back in 24-48 hours post request generation.

In case of any delays or disputes, request you to kindly escalate by writing to us on orders@indiemasala.com

 

G. WHEN WILL I GET MY REFUND AFTER MY PRODUCT IS PICKED BACK?

Post our Quality Expert Team reviews the products after receiving them back, we will initiate the refund process. The refund generally takes around 5-7 business days either via the same payment mode/bank transfer or wallet/coupon, depending upon customer’s eligibility.

 

H. WHEN WILL I GET MY REFUND, IF THE ORDER IS CANCELLED BEFORE SHIPPING?

You can cancel your product/order before it is shipped, once shipped the order can't be cancelled.

If you wish to cancel it before it is shipped, you can mail us on orders@indiemasala.com & we'll help you.

The refund generally takes around 5-7 business days either via the same payment mode/bank transfer or wallet/coupon.

 

EXCHANGE POLICY

 

A. WHAT IS THE EXCHANGE POLICY?

1. You can exchange your product within 5 days after an order has been delivered. 

2. You can exchange the product with the same design in a different size. It cannot be exchanged for another design in the same product category or against any other product across our website.

3. You cannot exchange or return products from sale campaigns. Example: 30-50% off.

4. All exchanges shall incur charges which shall be owed by the customers as there are size guide charts for choosing appropriate size and a confirmation taken before the order is made. 

 

B. ELIGIBILITY FOR EXCHANGE

1. Size is small

2. Size is large

Exchange window: 5 days from the date of delivery. Any requests raised after this, will be rejected.

 

C. GUIDELINES FOR RETURN

Exchange or Return & Refund Guidelines.pdf

 

D. HOW DO I PLACE AN EXCHANGE REQUEST?

You can raise a request for exchange of your order HERE.

Get in touch with us if you have any queries: orders@indiemasala.com

 

E. WHEN WILL MY TO-BE-EXCHANGED PRODUCT BE PICKED BACK?

Post our Quality Expert Team’s approval and completing all the formalities, a reverse pick-up will be arranged from your delivery address. The reverse pick-up generally takes 24-48 hours post request generation.

In case of any delays or disputes, request you to kindly escalate by writing to us on orders@indiemasala.com

 

F. WHEN WILL I GET MY EXCHANGED PRODUCT DELIVERED?

It generally takes the same duration as the previously delivered order. 

Estimated Order Processing Time:

Every Product is Made To Order, can take upto 7 Business Days

Estimated Order Delivery Time:

Metro Cities: 1-4 Business Days

Rest Of India: 5-7 Business Days